City-to-city transportation
Private Car Service Between Canadian Cities
Travel between Canadian cities in a private chauffeured vehicle, with door-to-door pickup, vehicle options and a fare shown before you book.
Check Your Route and Fare · Explore Popular Routes
- Door-to-Door Travel
- Fare Shown Before Booking
- Approved Chauffeurs
- Vehicle Options
- 24/7 Rider Support
The quick answer
Private City-to-City Transportation From Address to Address
Use this long-distance car service when the trip is too long for a short local ride, but you still want the comfort of one private vehicle from pickup to destination. It works for business travel, family plans, airport connections, university travel, events and selected long-distance routes across Canada.
Requests are shared with approved independent professional chauffeurs. A trip is confirmed when a chauffeur accepts it. For an overview of service classes and booking standards, visit the LUX24 Black Car Service page.
Why travel this way
Door-to-Door Travel Without the Extra Transitions
For selected short-haul trips, a private car can be simpler than a flight, train or rental car. You avoid station transfers, airport lines, parking, rental returns and moving luggage between different parts of the trip.
One private vehicle stays with the trip from pickup to destination, with fewer transitions for the passenger and luggage.
For selected trips, this can work as a rental car alternative when you want private door-to-door travel without parking, refuelling or returning a vehicle.
Door-to-Door Travel
Start from a home, office or hotel. Travel to the destination without changing vehicles.
Request Your Pickup Time
Choose the requested date and pickup time. Chauffeur and vehicle availability is confirmed through the booking process.
One Vehicle for the Group
Select a class for the group and all declared luggage.
Review the Fare First
Check the route, vehicle class and fare shown for the request before you book.
Use the Time Your Way
Prepare for a meeting or rest while the chauffeur drives.
Support Along the Way
Use trip information and contact LUX24 Rider Support when assistance is needed.
Choose the right service
City-to-City, Hourly or Airport Transfer?
Choose city-to-city when one private vehicle should take the passenger from one city address to another. Choose hourly when the vehicle should stay with the passenger for multiple stops. Choose airport transfer when the timing depends on a flight.
| Service | Best for | How it works | Stops |
|---|---|---|---|
| City-to-City | Point-to-point travel between cities | Trip details and a destination are entered before booking | Comfort stops and declared stops |
| Hourly Chauffeur | Several appointments or a flexible schedule | The vehicle is reserved for an eligible block of time | Planned within the booked terms |
| Airport Transfer | Airport arrivals and departures | Flight and airport meeting information can be attached | Based on the airport booking |
| On-Demand | A pickup needed for the near term | Trip details are sent to eligible nearby chauffeurs | Based on the accepted booking |
Popular routes across Canada
City-to-City Travel Between Canadian Destinations
Selected Canadian route pairs for business, family, university, resort, airport onward and regional travel. Enter exact addresses to check availability and the live fare.
Selected Route Pairs
- Toronto to Niagara Falls
- Toronto to Kitchener–Waterloo
- Toronto to London
- Toronto to Kingston
- Toronto to Ottawa
- Toronto to Montréal
- Ottawa to Montréal
- Montréal to Québec City
- Vancouver to Whistler
- Calgary to Banff
- Calgary to Edmonton
- Toronto to Muskoka or Blue Mountain
Distances and drive times are planning estimates. Traffic, construction, weather and added stops can change them.
Tourism and hotels
Toronto to Niagara Falls
Travel to hotels, wineries, family visits and private events across the Niagara Region.
Approx. 130 km · Typically 1.5–2 hr
Technology and university
Toronto to Kitchener–Waterloo
Reach technology companies, universities, conferences and regional meetings.
Approx. 115 km · Typically 1.5–2 hr
University and business
Toronto to London
Travel to Western University or a healthcare appointment. Business trips and family visits are also common.
Approx. 190 km · Typically 2–2.5 hr
University and regional travel
Toronto to Kingston
Reach Queen's University or a conference. The route also serves hotels and public-sector appointments.
Approx. 260 km · Typically 2.5–3 hr
Government and embassy
Toronto to Ottawa
Travel to government offices, embassies, corporate meetings and universities.
Approx. 450 km · Typically 4.5–5.5 hr
Business and culture
Toronto to Montréal
Plan a business trip or conference. This route also works for hotels and cultural events.
Approx. 540 km · Typically 5.5–6.5 hr
Government and corporate
Ottawa to Montréal
Connect government, corporate, airport and hotel schedules between both regions.
Approx. 200 km · Typically 2–2.5 hr
Hotels and tourism
Montréal to Québec City
Travel for a business meeting or hotel stay. Tourism and cultural events also bring passengers along this route.
Approx. 250 km · Typically 2.5–3 hr
Ski and resort
Vancouver to Whistler
Plan a resort stay or ski trip. Declare all equipment before booking. The route also serves retreats and seasonal events.
Approx. 120 km · Typically 1.5–2.5 hr
Resort and conference
Calgary to Banff
Travel to a hotel or resort. The route also supports conferences and onward mountain plans.
Approx. 130 km · Typically 1.5–2 hr
Corporate and events
Calgary to Edmonton
Connect business meetings, government appointments, events and family visits.
Approx. 300 km · Typically 3–3.5 hr
Seasonal leisure
Toronto to Muskoka or Blue Mountain
Plan a cottage or resort stay. Golf trips and weddings also use these seasonal routes.
Address dependent · Seasonal conditions
Need another Canadian connection?
Enter complete pickup and destination addresses to check the route and fare.
Check a Route and Fare · Enter a Custom Trip
Canadian pickup and destination coverage
Find a Supported City for Your Intercity Trip
City-to-city travel can start or end in many Canadian cities. Enter the exact pickup and destination addresses to check availability and the live fare for the requested trip.
Ontario
31 supported cities
Toronto
Business meetings, airport onward travel, university visits and longer intercity plans can begin or end at an exact Toronto address.
Ottawa
Government, embassy, corporate and university travel can be planned between Ottawa, Toronto, Montréal and other requested destinations.
Mississauga
Pearson Airport connections, corporate schedules and intercity pickups can be planned from a complete Mississauga address.
Brampton
Airport, family, business and regional journeys can be requested from the correct Brampton pickup location.
Hamilton
Waterfront, campus, hospital-area and business travel can connect Hamilton with a requested Canadian destination.
London
University visits, healthcare appointments, family travel and business trips can be planned from London.
Markham
York Region meetings, airport connections and scheduled long-distance journeys can begin or end in Markham.
Vaughan
Corporate, family and airport onward travel can be arranged from a precise Vaughan address.
Richmond Hill
North GTA meetings, airport connections and regional trips can be requested from Richmond Hill.
Oakville
Lakeshore business schedules, hotel stays and trips between the GTA and Southwestern Ontario can start in Oakville.
Burlington
Waterfront meetings, family plans and airport onward travel can be requested from Burlington.
Milton
Growing business districts, family travel and planned connections across the GTA can begin in Milton.
Kitchener
Technology, university and conference travel can connect Kitchener with Toronto and other requested destinations.
Waterloo
University, technology and business schedules can be planned from Waterloo for a private intercity journey.
Cambridge
Tri-Cities business, family and regional trips can be requested from Cambridge.
Guelph
University, business and Southwestern Ontario connections can be planned from Guelph.
Barrie
Northern Ontario connections, cottage travel and regional meetings can be requested from Barrie.
Oshawa
Durham Region business, family and airport onward travel can begin or end at an Oshawa address.
Whitby
Waterfront, commuter and family schedules can be planned from Whitby for a private intercity trip.
Ajax
East GTA meetings, airport connections and longer planned journeys can be requested from Ajax.
Pickering
Business, family and regional Ontario travel can be arranged from a complete Pickering pickup address.
Kingston
University visits, public-sector travel, conferences and family pickups can be planned through Kingston.
Belleville
Eastern Ontario family visits, hotel stays and scheduled travel can be arranged from Belleville.
Peterborough
University, healthcare, family and regional Ontario journeys can begin or end in Peterborough.
St. Catharines
Niagara Region hotel, family and regional travel can be requested from St. Catharines.
Niagara Falls
Hotel stays, tourism, events and regional intercity pickups can connect Niagara Falls with a requested destination.
Windsor
Business, family and scheduled Ontario travel can begin or end at a precise Windsor address.
Sudbury
Northern Ontario business, family and regional travel can be requested from an exact Sudbury address.
Thunder Bay
Northwestern Ontario pickups and longer planned connections can be submitted from Thunder Bay.
Sault Ste. Marie
Northern Ontario and regional travel can be requested from a complete Sault Ste. Marie pickup address.
Brantford
Regional business, family and planned Ontario travel can begin or end in Brantford.
Québec
14 supported cities
Montréal
Business, hotel, cultural and onward intercity travel can connect Montréal with Québec and neighbouring provinces.
Québec City
Hotel stays, meetings, university visits and planned corridor travel can begin or end in Québec City.
Laval
North-shore business, family and airport onward travel can be planned from Laval.
Gatineau
Government-area, Ottawa-region and family travel can be requested from a complete Gatineau address.
Longueuil
South-shore corporate schedules, airport connections and intercity plans can begin in Longueuil.
Sherbrooke
University, healthcare, business and Eastern Townships travel can be planned from Sherbrooke.
Trois-Rivières
Mid-corridor meetings, family visits and scheduled trips between Montréal and Québec City can begin in Trois-Rivières.
Terrebonne
North-shore family, business and airport onward travel can be arranged from Terrebonne.
Saint-Jean-sur-Richelieu
Richelieu Valley appointments, family travel and planned regional connections can start in Saint-Jean-sur-Richelieu.
Repentigny
Lanaudière-area travel, airport connections and private long-distance plans can be requested from Repentigny.
Drummondville
Centre-du-Québec business, family and corridor travel can begin or end in Drummondville.
Granby
Eastern Townships hotel, business and regional journeys can be planned from Granby.
Saint-Jérôme
Laurentians access, family visits and airport onward travel can be requested from Saint-Jérôme.
Blainville
North-shore meetings, family plans and scheduled intercity travel can start from Blainville.
British Columbia
17 supported cities
Vancouver
Whistler, airport onward, meeting and regional travel can be planned from a complete Vancouver address.
Surrey
Lower Mainland business, family and airport connections can begin or end in Surrey.
Burnaby
Campus, corporate and regional travel can be arranged from an exact Burnaby pickup location.
Richmond
Airport-area hotels, business schedules and intercity journeys can be requested from Richmond.
Coquitlam
Tri-Cities family, business and airport onward travel can be planned from Coquitlam.
Langley
Fraser Valley business, event and planned intercity travel can begin in Langley.
Delta
South Fraser logistics, family plans and airport connections can be requested from Delta.
North Vancouver
North Shore meetings, hotel stays and regional journeys can be planned from North Vancouver.
West Vancouver
West Coast hotel, family and scheduled long-distance travel can start in West Vancouver.
Abbotsford
Fraser Valley airport, family and business connections can begin or end in Abbotsford.
Chilliwack
Eastern Fraser Valley travel, family visits and planned connections can be requested from Chilliwack.
Kelowna
Okanagan business, hotel, winery and regional trips can be submitted from Kelowna.
Kamloops
Interior BC meetings, university plans and scheduled journeys can begin in Kamloops.
Nanaimo
Island-based hotel, family and business travel can be planned from Nanaimo.
Victoria
Island-based business, family and planned regional travel can be requested from Victoria.
Whistler
Resort stays, seasonal equipment and airport onward travel can be planned from Whistler.
Prince George
Northern BC business, family and regional travel can be requested from Prince George.
Alberta
13 supported cities
Calgary
Banff, Edmonton, business schedules, resort planning and selected long-distance trips can start or end in Calgary.
Edmonton
Business meetings, government appointments, events and planned Alberta journeys can begin or end in Edmonton.
Red Deer
Central Alberta business, family and corridor travel can be arranged from Red Deer.
Lethbridge
Southern Alberta meetings, family plans and scheduled intercity travel can start in Lethbridge.
Medicine Hat
Southeastern Alberta business, family and regional journeys can be requested from Medicine Hat.
Airdrie
Calgary-area airport, business and family travel can begin or end at an Airdrie address.
Cochrane
Mountain access, family visits and planned Alberta connections can be requested from Cochrane.
Canmore
Mountain hotel stays, events and airport onward travel can be planned from Canmore.
Banff
Hotel, resort, conference and mountain-trip connections can be requested from Banff.
Fort McMurray
Northern Alberta business, family and scheduled regional travel can begin in Fort McMurray.
Grande Prairie
Northwestern Alberta work, family and planned long-distance travel can be requested from Grande Prairie.
Spruce Grove
Edmonton-area business, family and airport connections can be arranged from Spruce Grove.
St. Albert
Capital-region meetings, family visits and private intercity plans can begin in St. Albert.
Manitoba
6 supported cities
Winnipeg
Business meetings, airport onward travel, family plans and longer Prairie journeys can begin or end in Winnipeg.
Brandon
Western Manitoba business, family and scheduled intercity travel can be planned from Brandon.
Steinbach
Southeastern Manitoba appointments, family visits and airport connections can be requested from Steinbach.
Thompson
Northern Manitoba work, family and planned regional travel can begin in Thompson.
Winkler
Pembina Valley business, family and private long-distance plans can be arranged from Winkler.
Portage la Prairie
Central Manitoba travel, family plans and corridor connections can be requested from Portage la Prairie.
Saskatchewan
6 supported cities
Saskatoon
Business, university, family and scheduled regional travel can be requested from Saskatoon.
Regina
Government, corporate, family and planned Saskatchewan travel can begin or end in Regina.
Prince Albert
Northern Saskatchewan business, family and regional connections can be planned from Prince Albert.
Moose Jaw
South-central Saskatchewan meetings, family travel and private intercity plans can start in Moose Jaw.
Swift Current
Southwest Saskatchewan business and scheduled regional travel can be requested from Swift Current.
Yorkton
Eastern Saskatchewan family, business and planned long-distance journeys can begin in Yorkton.
Nova Scotia
6 supported cities
Halifax
Business meetings, airport onward travel, university visits and planned Atlantic journeys can begin or end in Halifax.
Dartmouth
Harbour-area business, family and scheduled intercity travel can be requested from Dartmouth.
Sydney
Cape Breton hotel, family and planned regional connections can begin in Sydney.
Truro
Central Nova Scotia business, family and corridor travel can be arranged from Truro.
New Glasgow
Pictou County family, business and scheduled journeys can be planned from New Glasgow.
Kentville
Annapolis Valley hotel, family and regional travel can be requested from Kentville.
New Brunswick
6 supported cities
Fredericton
Government, university, business and planned New Brunswick travel can begin or end in Fredericton.
Moncton
Airport, business, hotel and family connections can be requested from Moncton.
Saint John
Port-city business, family plans and scheduled regional travel can begin in Saint John.
Dieppe
Greater Moncton airport, business and private intercity journeys can be planned from Dieppe.
Miramichi
Northern New Brunswick family, business and regional travel can be requested from Miramichi.
Edmundston
Northwestern New Brunswick hotel, family and planned long-distance travel can begin in Edmundston.
Newfoundland and Labrador
5 supported cities
St. John's
Airport onward, business, hotel and planned regional travel can be requested from St. John's.
Mount Pearl
Avalon Peninsula family, business and scheduled travel can begin or end in Mount Pearl.
Corner Brook
West coast hotel, family and regional connections can be planned from Corner Brook.
Gander
Central Newfoundland airport, business and private travel can be requested from Gander.
Grand Falls-Windsor
Central Newfoundland family, business and planned regional journeys can start in Grand Falls-Windsor.
Prince Edward Island
4 supported cities
Charlottetown
Capital-area business, airport onward travel, events and planned Island journeys can begin or end in Charlottetown.
Summerside
West Prince family, business and scheduled intercity travel can be planned from Summerside.
Stratford
Queens County family, event and private regional travel can be requested from Stratford.
Cornwall
Charlottetown-area meetings, family plans and scheduled Island connections can start in Cornwall.
Planning from another supported city?
Enter complete pickup and destination addresses to check the requested route and fare.
Check a Fare for a Listed City · Plan a Custom Intercity Trip
Route data and editorial review
How We Keep Travel Information Current
Distances and typical drive times are calculated from the pickup and destination entered in the LUX24 booking system using Google Maps and Mapbox route data. Live traffic, weather, construction and added stops may change the final travel time.
Booking reference: The live fare and trip details shown after both addresses are entered remain the reference for the booking.
Reviewed by the LUX24 Booking Team · Last reviewed August 21, 2026
Different plans, one private ride
Travel for Work, Events and Personal Plans
Add the schedule and passenger count. Include all luggage and required stops. These details help LUX24 review the trip and vehicle.
Business and Corporate Travel
Connect offices, conferences and client meetings without changing vehicles.
Government and Embassy Travel
Reach government offices, consulates and scheduled appointments on a fixed timetable.
Technology and University Travel
Travel to technology corridors, universities and research centres.
Airport and Onward Travel
Continue from an airport to a hotel, residence, university or resort.
Tourism and Regional Travel
Travel privately to cultural destinations, wine regions, resorts and nearby cities.
Events and Hotels
Coordinate a conference or wedding. Add the hotel and return plan in advance.
Family and Group Travel
Select the vehicle around the passengers and luggage. Declare strollers or child seats before booking.
Healthcare Appointments
Allow suitable time. Share mobility or accessibility requirements in advance.
Trip structure
One-Way, Round-Trip and Planned Stops
One-Way Transfer
Travel from one pickup address to a destination in another city. The ride ends after the passenger and accepted luggage are dropped off.
Round Trip
When offered, enter both directions. Each needs its own date, pickup time and trip details.
Comfort Stop
Add a short washroom or necessary break during a longer ride. A comfort stop does not add another destination.
Additional Stop
Add planned pickups or destinations in advance. A change in distance or duration may change the fare.
For a custom itinerary, add the pickup, destination, preferred timing and any planned stops before booking.
Price before proceeding
How City-to-City Pricing Works
The fare is shown before booking and is based on distance, expected travel time, vehicle class, stops, tolls and any requested waiting time. LUX24 does not publish guessed sample fares; current pricing comes from the live booking flow.
| Pricing factor | What the passenger should check |
|---|---|
| Distance | The exact pickup and destination addresses, not only the city names. |
| Travel duration | Expected drive time and whether waiting is required. |
| Vehicle class | Passenger count, luggage volume and any special equipment. |
| Planned stops | Every planned pickup, drop-off or additional destination. |
| Tolls, tax and parking | Whether each charge is included or separately shown in the booking summary. |
| Booking changes | A changed destination, added stop or extended duration may change the total. |
The goal is transparent pricing: you review the fare and trip details before payment, without surge pricing added after confirmation.
Clear cancellation terms
City-to-City Cancellation Policy
Plans can change, especially on longer routes. The cancellation rules are shown before booking so the passenger can decide with the cost clearly visible.
| Request type | When the passenger cancels | Cancellation outcome |
|---|---|---|
| Scheduled trip | At least 2 hours before pickup | Full refund |
| Scheduled trip | Less than 2 hours before pickup | 30% cancellation charge and 70% refund |
| Immediate pickup | Before the chauffeur arrives at the pickup point | No cancellation charge. The chauffeur's distance from pickup does not change this outcome. |
| Immediate pickup | After the chauffeur arrives at the pickup point | 2% cancellation charge |
Review the cancellation information shown for the trip before submitting the request. Contact LUX24 Support if the app displays different terms for a specific service or region.
Vehicle and luggage planning
Choose Around the People and What They Are Bringing
Choose the vehicle around the people and what they are bringing. A sedan works for smaller parties, an SUV gives more cabin and luggage space, and a van or Sprinter is better for groups, equipment or longer private transfers.
Smaller Parties
A sedan may suit one or two passengers with standard luggage. Check the listed capacity.
Additional Luggage
An SUV or larger class may suit several checked bags or longer stays.
Groups
Van, Sprinter and Mini Bus options depend on suitable vehicle availability.
Seasonal Equipment
Declare skis, snowboards, golf bags and other oversized equipment. Do not assume it will fit based only on passenger capacity.
Canadian road conditions
Plan for Traffic, Winter Weather and Longer Routes
Longer Canadian routes can be affected by winter weather, construction, traffic and event-day congestion. Share the arrival deadline and any stop requirements so the plan can allow more room where needed.
- Use the exact building, terminal, hotel or residence entrance.
- Allow time for luggage, elevators, check-out and meeting the chauffeur.
- Tell support when an appointment or arrival deadline cannot move.
- Leave additional time during winter conditions and peak traffic.
- Declare required comfort stops and destination stops before pickup.
- Keep essential medication and documents with the passenger.
- Review the available trip updates during the journey.
- Contact Rider Support if road conditions disrupt the plan.
Accessibility and family travel
Tell Us What the Passenger Needs
If the passenger is travelling with children, a service animal, folded mobility equipment or extra luggage, add those details before booking. The goal is a calmer pickup and a vehicle plan that fits the passenger, not just the route.
Mobility Devices
Provide the type, folded dimensions, weight and whether the passenger can transfer into a standard vehicle seat.
Service Animals
Add the service-animal information required for the ride and review the applicable accessibility guidance.
Child Seats
Request the required seat type before the ride. Availability and correct configuration must be confirmed.
Airport Assistance
Include flight, terminal and meeting information with the accessibility details.
Safety and support
Know the Chauffeur and Vehicle Before Pickup
Before pickup, the passenger can see the assigned professional, vehicle and trip details in one place. That helps confirm the right ride before stepping outside. Clear chauffeur, vehicle and timing details help support a more reliable pickup without making availability or arrival time a guarantee.
Chauffeur Review
Required identity and driving documents are reviewed before activation.
Vehicle Review
Registration, inspection and commercial-insurance documents are reviewed for the operating region.
Trip Identification
Use the chauffeur name, vehicle information and licence plate shown for the accepted booking before entering.
24/7 Rider Support
Contact LUX24 for booking questions, active-ride assistance or follow-up after the journey.
Four booking steps
How to Plan a City-to-City Ride
01
Enter Both Addresses
Use the complete pickup and destination addresses, including the correct entrance when relevant.
02
Add the Trip Details
Select the date and pickup time. Add the passengers and luggage. Include required stops and special requests.
03
Review Vehicle and Fare
Choose a suitable class and check the route, fare and applicable booking terms.
04
Wait for Acceptance
Send the trip details. The ride becomes confirmed after an eligible chauffeur accepts the trip.
Direct answers
City-to-City Car Service FAQs
Routes and Booking
What is a city-to-city car service?
It is a private transfer from a pickup address to a destination in another city. One assigned vehicle completes the trip without station changes.
When does a private city-to-city ride make more sense than a train or rental car?
For selected routes, a private car can reduce transfers, waiting, luggage handling and schedule changes compared with a short flight, train trip or rental car.
Is a LUX24 city-to-city ride private or shared?
The vehicle is assigned to the passenger or group on the accepted trip. Unrelated passengers are not added.
Which Canadian city-to-city routes can I request?
Enter the exact addresses, date and time. Availability depends on the trip and whether an eligible chauffeur with a suitable vehicle accepts it.
When is my city-to-city ride confirmed?
The ride is confirmed after an eligible approved chauffeur accepts it. Submission does not guarantee acceptance or a specific pickup time.
Can I request a one-way ride?
Yes. Enter one pickup address and one destination. The ride ends after the passenger and accepted luggage are dropped off.
Can I request a round trip?
Use Round Trip when shown in the booking flow. Enter the outward and return dates, pickup times and trip details.
Can I book a city-to-city ride for the same day?
You can send the trip details through the LUX24 app for a same-day or on-demand trip where offered. The ride is confirmed only after an eligible chauffeur accepts the trip. Pickup time is not guaranteed.
How far in advance should I book the ride?
Booking earlier allows more time to locate a suitable vehicle and chauffeur. It is recommended for fixed meetings, airport connections, winter travel and larger classes.
Can I book for another passenger?
Enter the passenger's correct name, mobile number and pickup instructions. Send them the chauffeur and vehicle information.
Can I book a trip through several cities?
Add every required stop. Separate trips may suit segments on different dates. Hourly service may suit several stops with the same vehicle.
Can I travel between provinces?
Enter the complete trip to check availability. Interprovincial travel depends on regional operating requirements and eligible chauffeurs.
How is the fare calculated?
The addresses, travel time, pickup date, vehicle class and selected options shape the fare. Review all listed charges before you confirm.
Are tolls, taxes and parking included?
Review the booking summary. It shows which charges are included and which are listed separately.
Can I add stops?
Comfort stops or additional stops can be added before booking. Any effect on fare or timing should appear before the passenger confirms the trip.
Are rest stops available?
A short comfort stop may be added on a longer drive. Additional destinations must be declared because they can change time and fare.
What if weather or road conditions affect the trip?
Traffic, construction, snow and freezing rain may change travel time. Follow trip updates and contact Rider Support if plans are disrupted.
Does the fare include return travel or an overnight stay for the chauffeur?
Review the listed charges. Contact LUX24 Support if a longer one-way trip requires overnight planning or the summary does not explain a charge.
How do I change or cancel the booking?
Use the available booking controls or contact LUX24 Support. A scheduled trip receives a full refund when cancelled at least 2 hours before pickup. Cancellation less than 2 hours before pickup carries a 30% charge and a 70% refund. An immediate pickup can be cancelled without charge before the chauffeur arrives. A 2% charge applies after the chauffeur reaches the pickup point.
Which vehicle should I choose?
Choose by passenger count and luggage volume. Include every bag, stroller, mobility device, child seat and oversized item.
Can I travel with skis, golf bags or oversized luggage?
Add each item before proceeding. A larger vehicle may be required based on equipment dimensions.
Can I request a child seat or accessibility support?
Add the requirement in advance. LUX24 must review whether a suitable vehicle and equipment are available.
When will I receive my chauffeur and vehicle details?
Check the LUX24 app after an eligible chauffeur accepts the trip. Use the chauffeur name, vehicle information and licence plate shown for the accepted ride when the vehicle arrives.
What should I do if I cannot find my chauffeur?
Check the confirmed pickup point and the trip status in the LUX24 app. Use the available private communication option or contact LUX24 Rider Support if you still cannot locate the chauffeur.
What happens if the chauffeur is delayed?
Follow the available arrival updates in the LUX24 app. Contact the chauffeur through the private communication option or reach LUX24 Rider Support when the delay affects your plans.
How do I contact support during the ride?
Use the support channel in the LUX24 app or call the official support line. For immediate danger, call 911 first.
Plan the route
Plan Your City-to-City Ride
Enter both addresses. Add the date and pickup time. Include the passengers and luggage. Choose the vehicle class. Review the fare before booking.
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