LUX24 TERMS OF SERVICE

1. Definitions

For purposes of these Terms:

“Account” means a registered customer, Corporate Customer, Chauffeur, Fleet Operator, or other authorized user account on the LUX24 Platform.

“Booking” means a request submitted or confirmed through the LUX24 Platform for Transportation Services or related services.

“Chauffeur” means a driver who performs Transportation Services arranged through the LUX24 Platform.

“Corporate Customer” means a company, organization, travel agency, hotel, event organizer, government body, or other business using the LUX24 Platform.

“Fleet Operator” means a limousine company, passenger transportation company, vehicle owner, or other business that supplies vehicles or Chauffeurs through the LUX24 Platform.

“Guest” means a passenger for whom a Booking is made, whether or not that passenger has an Account.

“LUX24 Platform” means LUX24’s websites, mobile applications, software, dispatch systems, payment tools, communications systems, tracking tools, customer-support services, and related technology.

“Transportation Provider” means an independent Chauffeur, Fleet Operator, limousine company, passenger transportation company, or other third-party transportation provider authorized to receive or perform Bookings through the LUX24 Platform.

“Transportation Services” means passenger transportation, chauffeur, limousine, airport transfer, hourly transportation, event transportation, or related services performed by a Transportation Provider.

“User” means any person or organization accessing or using the LUX24 Platform, including customers, passengers, Guests, Corporate Customers, Chauffeurs, Fleet Operators, and Transportation Providers, as applicable.

2. Corporate Identity and Contractual Relationship

LUX24 Limo is the official operating brand of KEY24 INC.

KEY24 INC. is federally incorporated in Canada under Federal Corporation Number 16935524.

Unless expressly stated otherwise in a Booking confirmation or required by applicable law:

1. LUX24 provides a technology, booking, dispatch, payment-facilitation, communication, tracking, and customer-support platform.

2. Transportation Services available through the LUX24 Platform are generally performed by independent Transportation Providers.

3. Transportation Providers may include independent Chauffeurs, Fleet Operators, limousine companies, and other licensed passenger transportation providers.

4. LUX24 does not necessarily own, operate, maintain, control, or insure every vehicle made available through the Platform.

5. LUX24 does not necessarily employ every Chauffeur who performs Transportation Services arranged through the Platform.

6. Each Transportation Provider is independently responsible for safely and lawfully performing the Transportation Services it accepts.

7. Each Transportation Provider is independently responsible for maintaining all required licences, permits, registrations, inspections, commercial automobile insurance, and regulatory approvals.

8. LUX24 may act as a disclosed or limited payment collection agent for a Transportation Provider.

9. Where LUX24 collects payment on behalf of a Transportation Provider, payment to LUX24 satisfies the User’s corresponding payment obligation to that Transportation Provider.

10. A Transportation Provider is not an employee, partner, franchisee, joint venturer, or general agent of LUX24 solely because it uses the LUX24 Platform.

11. A Transportation Provider has no authority to bind LUX24, enter into agreements on behalf of LUX24, or make representations or guarantees on behalf of LUX24 unless expressly authorized in writing.

Nothing in these Terms creates an employment, partnership, franchise, fiduciary, joint venture, or general agency relationship between LUX24 and an independent Transportation Provider.

Nothing in these Terms excludes or limits any obligation or responsibility that cannot lawfully be excluded under applicable consumer protection, transportation, privacy, insurance, accessibility, human rights, or other laws.

LUX24 may directly provide certain services through its own employees, affiliates, vehicles, or contracted operators. Where applicable, the Booking confirmation or a separate agreement may identify the relevant provider.

3. Supplemental Policies

The following policies, where published or presented during a Booking, form part of these Terms:

• Privacy Policy;
• Cancellation and Refund Policy;
• Cookie Policy;
• Community and Safety Guidelines;
• Airport Transfer Policy;
• Chauffeur Standards;
• Corporate Account Terms;
• Chauffeur or Fleet Partner Agreement;
• Promotional Code Terms;
• Accessibility Policy; and
• any service-specific rules presented before confirmation.

If a supplemental policy conflicts with these Terms regarding a specific service, the more specific policy will apply to that service.

A separate written agreement signed by LUX24 and a Corporate Customer, Chauffeur, Fleet Operator, or Transportation Provider will prevail over these Terms to the extent of a direct conflict concerning that party.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create an Account or submit a Booking.

A person under the age of majority may use Transportation Services only where permitted by applicable law and these Terms.

Unless LUX24 or the assigned Transportation Provider expressly agrees otherwise, an unaccompanied minor may be refused transportation.

When making a Booking for another person, you represent and warrant that:

1. you are authorized to make the Booking;
2. the Guest has been informed of the applicable terms;
3. all information provided about the Guest is accurate;
4. you are authorized to provide the Guest’s personal information;
5. you accept responsibility for charges associated with the Booking; and
6. you accept responsibility for the Guest’s conduct, except where another arrangement has been approved by LUX24.

5. Account Registration and Security

Certain features of the LUX24 Platform may require an Account.

You agree to provide accurate, complete, and current information, including, where applicable:

• your legal name;
• telephone number;
• email address;
• passenger information;
• pickup and destination information;
• business information;
• valid payment information;
• licence information;
• insurance information; and
• vehicle information.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• preventing unauthorized access to your Account;
• activity conducted through your Account;
• promptly updating inaccurate or expired information; and
• immediately notifying LUX24 of suspected fraud or unauthorized access.

You may not:

• create an Account using false or misleading information;
• impersonate another person or organization;
• sell, rent, transfer, or share your Account for unauthorized purposes;
• create multiple Accounts to avoid restrictions;
• use another person’s payment method without authorization;
• provide false licence, insurance, identity, or vehicle documents; or
• use the Platform after your access has been suspended or terminated.

LUX24 may require identity, payment, age, business, licence, vehicle, or insurance verification before permitting access to certain services.

LUX24 may rely on information submitted through an Account until it receives notice that the information is incorrect, expired, or unauthorized.

6. The LUX24 Platform

The LUX24 Platform may allow Users to:

• request immediate or scheduled Transportation Services;
• receive a guaranteed upfront price;
• select an available vehicle class;
• book airport transfers;
• book point-to-point transportation;
• book hourly Chauffeur services;
• book event, corporate, private aviation, or city-to-city transportation;
• communicate with a Chauffeur or support representative;
• monitor Booking status and vehicle location;
• manage passengers, addresses, payment methods, and trip preferences;
• receive receipts and Booking records;
• rate or review services;
• manage corporate travel;
• manage Fleet Operators and Chauffeurs; and
• access other related features.

Availability varies according to city, province, time, vehicle class, service type, demand, and Transportation Provider availability.

LUX24 does not guarantee that every service, vehicle class, feature, Chauffeur, or pickup time will be available at all times.

Platform information regarding vehicle location, estimated arrival, travel time, and availability may be delayed or inaccurate because of GPS, mapping, network, device, traffic, or third-party service limitations.

7. Booking Requests and Confirmation

Submitting a Booking request does not guarantee that Transportation Services will be available.

A Booking becomes confirmed when LUX24 provides confirmation through:

• the LUX24 Platform;
• email;
• SMS;
• push notification;
• telephone confirmation; or
• another approved communication method.

The Booking confirmation may include:

• Booking number;
• pickup date and time;
• pickup and destination addresses;
• selected service;
• selected vehicle class;
• passenger and luggage capacity;
• guaranteed upfront price;
• applicable taxes and fees;
• cancellation conditions;
• payment status; and
• Chauffeur or vehicle information, when available.

You must review the Booking confirmation promptly and notify LUX24 of any error.

Before confirming a Booking, you will be given an opportunity to:

• review the material Booking information;
• review the price;
• review the cancellation conditions;
• correct identified errors; and
• expressly accept or decline the transaction.

After confirmation, LUX24 will provide a written or electronically accessible record of the Booking.

LUX24 may reject, cancel, suspend, or reassign a Booking where:

• no suitable Transportation Provider is available;
• the submitted information is incomplete or inaccurate;
• the requested service would violate law or safety requirements;
• the payment method cannot be authorized;
• fraud or misuse is suspected;
• weather, road closures, emergencies, or events make performance unsafe or impracticable;
• the assigned Transportation Provider has an insurance, licensing, vehicle, or compliance issue; or
• the User has materially breached these Terms.

Where LUX24 cancels a Booking for reasons not attributable to the User, charges for services not provided will be refunded or released, subject to the applicable financial institution’s processing time.

8. Vehicle Classes and Vehicle Substitution

Vehicle images, model names, brand names, production years, colours, and photographs shown on the LUX24 Platform are examples of vehicles that may be available within a particular class.

Unless a specific vehicle model is expressly guaranteed in writing, a Booking reserves a vehicle class and not a specific:

• make;
• model;
• colour;
• licence plate;
• production year; or
• Chauffeur.

LUX24 or the Transportation Provider may substitute a comparable vehicle within the booked vehicle class.

Where operationally necessary, LUX24 may provide a higher vehicle class at no additional transportation charge.

A lower vehicle class will not ordinarily be substituted without the User’s consent.

Where the User accepts a lower vehicle class, LUX24 may adjust the transportation fare appropriately.

Vehicle availability may vary between cities, provinces, airports, and service areas.

9. Chauffeurs and Transportation Providers

LUX24 seeks to work with qualified and legally authorized Transportation Providers.

Before a Chauffeur, Fleet Operator, or vehicle may be activated on the LUX24 Platform, LUX24 may require:

• a valid driver’s licence;
• proof of eligibility to work;
• a vehicle-for-hire, limousine, Chauffeur, passenger transportation, or equivalent licence;
• valid commercial automobile insurance;
• vehicle ownership or registration documentation;
• municipal, provincial, airport, or other required permits;
• vehicle inspection records;
• vehicle safety certificates;
• criminal background or judicial-matters checks, where permitted or required;
• driving-record checks;
• identity verification;
• vehicle photographs;
• proof of ownership, lease, or authority to operate the vehicle;
• service-standard training; and
• any other information reasonably required for safety, insurance, licensing, fraud prevention, or legal compliance.

Each Transportation Provider is responsible for ensuring that all information and documents submitted to LUX24 are accurate, authentic, complete, valid, and current.

Verification performed by LUX24 may reduce risk but cannot eliminate all risk or guarantee the future conduct of a Transportation Provider.

Transportation Providers remain independently responsible for:

• complying with applicable transportation laws;
• maintaining all required licences and permits;
• maintaining valid commercial automobile insurance;
• informing their insurer of their commercial passenger transportation activities;
• ensuring the vehicle and authorized Chauffeurs are covered by insurance;
• maintaining the vehicle in a safe and roadworthy condition;
• completing required inspections and maintenance;
• operating the vehicle safely;
• complying with passenger and luggage capacity limits;
• complying with accessibility and human rights obligations;
• reporting accidents, insurance claims, licence suspensions, and serious incidents;
• paying their own premiums, deductibles, fees, taxes, fuel, maintenance, and operating expenses; and
• properly performing accepted Transportation Services.

LUX24 may independently verify information with:

• insurers;
• insurance brokers;
• licensing authorities;
• government registries;
• vehicle registries;
• inspection facilities;
• background-check providers; and
• other appropriate sources.

Submission or verification of documents does not guarantee approval or continued access to the LUX24 Platform.

LUX24 may reject, restrict, suspend, or deactivate a Chauffeur, Fleet Operator, Transportation Provider, or vehicle that fails to satisfy LUX24’s licensing, insurance, safety, service, compliance, or operational requirements.

A Transportation Provider may refuse or terminate a trip where continuing would be unlawful or would create a material safety risk.

10. Pickup Times and Delays

The agreed pickup time is the time stated in the Booking confirmation, subject to:

• flight tracking;
• train tracking;
• requested changes;
• operational conditions; and
• applicable waiting-time rules.

Users must be ready at the designated pickup location at the confirmed time.

Estimated arrival and travel times are estimates only.

Traffic, weather, construction, road closures, public events, airport controls, mechanical issues, communication failures, and other circumstances may affect arrival or travel time.

LUX24 and Transportation Providers do not guarantee arrival at a destination by a specific time.

Users are responsible for allowing sufficient travel time for:

• flights;
• trains;
• appointments;
• meetings;
• events;
• border crossings; and
• other time-sensitive commitments.

11. Airport and Train Station Transfers

For airport or train station Bookings, the User must provide accurate arrival information, including the correct flight or train number.

Where tracking is available, LUX24 may adjust the pickup time according to the reported arrival time.

Flight and train tracking are provided for convenience and may be delayed, incomplete, or inaccurate.

The User remains responsible for informing LUX24 of:

• cancellations;
• diversions;
• missed connections;
• changed flight or train numbers;
• terminal changes;
• baggage delays; and
• other material changes.

Pickup locations may be affected by airport, terminal, municipal, security, or parking rules.

Meet-and-greet services, parking, tolls, airport fees, waiting time, and additional assistance may incur additional charges where disclosed or reasonably incurred.

12. Waiting Time

Unless a different waiting period is displayed during Booking or stated in the Booking confirmation, the following complimentary waiting periods apply:

• Airport pickup: up to 60 minutes after the actual recorded flight arrival time;
• Train station pickup: up to 30 minutes after the actual recorded train arrival time;
• Regular scheduled pickup: up to 15 minutes after the confirmed pickup time; and
• On-demand pickup: the period stated in the Booking confirmation or application.

Additional waiting time may be charged by the minute or in disclosed billing increments.

Waiting time ends when:

• the passenger enters the vehicle;
• the Booking is cancelled;
• the Chauffeur is released by LUX24 or the User; or
• the Booking is classified as a no-show.

Different waiting rules may apply to:

• events;
• hourly Bookings;
• border crossings;
• cruise terminals;
• private aviation facilities;
• group transportation; and
• specialty services.

13. No-Show Policy

A Booking may be treated as a no-show where:

• the passenger is not present after the complimentary waiting period;
• the passenger cannot be contacted using the information provided;
• the passenger leaves the pickup location without notice;
• the pickup information is materially incorrect; or
• the Chauffeur cannot reasonably locate the passenger after following the applicable pickup procedure.

For airport or train station pickups, a Booking may also be treated as a no-show where the User failed to provide accurate arrival information or failed to notify LUX24 of a material change.

A no-show may be charged up to the full Booking price, including:

• waiting time;
• parking;
• tolls;
• airport charges;
• facility fees; and
• other incurred expenses,

to the extent permitted by law.

14. Changes to a Booking

Changes to a confirmed Booking are subject to availability and are not guaranteed.

Changes may include:

• pickup time;
• pickup address;
• destination address;
• route;
• additional stops;
• vehicle class;
• number of passengers;
• luggage requirements;
• child-seat requirements;
• trip duration;
• service type; or
• special requests.

A change may result in a revised price.

Where a change materially alters the Booking, LUX24 may require the User to approve a revised quote.

If the trip has already started, additional distance, time, stops, tolls, parking, waiting, or requested services may be added to the final charge.

Reducing the route, duration, passenger count, or reserved service after the applicable cancellation deadline does not necessarily reduce the confirmed price.

15. Passenger and Luggage Capacity

Each vehicle class has a maximum passenger and luggage capacity.

The User must provide accurate information about:

• the number of passengers;
• the number and approximate size of bags;
• oversized or fragile items;
• wheelchairs or mobility devices;
• sports equipment;
• strollers;
• musical instruments;
• pets; and
• any item requiring special accommodation.

A Chauffeur may refuse excess passengers or luggage where transportation would be unsafe, unlawful, or beyond the vehicle’s capacity.

LUX24 is not responsible for delays, refusal of service, or additional costs caused by inaccurate passenger or luggage information.

Where possible, LUX24 may arrange a larger or additional vehicle at the User’s expense.

16. Child Seats and Minors

The User must disclose the number and age of children and request an appropriate child restraint during Booking.

Child seats are subject to availability and may involve an additional charge.

The parent, guardian, or accompanying adult must verify that the child seat is suitable and that the child is properly secured.

Where permitted by law, the Chauffeur may assist with installation, but the responsible adult remains responsible for confirming correct installation and use.

A Transportation Provider may refuse transportation where a legally required child restraint is unavailable or cannot be safely installed.

17. Accessibility and Service Animals

LUX24 is committed to providing services in accordance with applicable accessibility and human rights laws.

Users requiring accessible transportation or assistance should identify their needs during Booking.

LUX24 will make reasonable efforts to arrange a suitable Transportation Provider where available.

Service animals legally accompanying a person with a disability will be accommodated as required by applicable law and will not be treated as ordinary pets.

The User remains responsible for maintaining reasonable control of the animal and for damage beyond ordinary wear, except where prohibited by law.

18. Pets

Pets other than service animals must be disclosed during Booking.

The Transportation Provider may require the pet to be secured in an appropriate carrier or restraint.

A Transportation Provider may refuse an undisclosed pet where carriage would create a safety, allergy, sanitation, capacity, or legal concern.

The User is responsible for extraordinary cleaning or damage caused by a pet.

19. Passenger Conduct

Users and Guests must:

• comply with applicable law;
• follow reasonable safety instructions;
• wear seat belts where required;
• treat Chauffeurs, passengers, and property respectfully;
• avoid distracting or endangering the Chauffeur;
• avoid damaging or contaminating the vehicle;
• refrain from harassment, discrimination, threats, violence, or abusive behaviour; and
• avoid carrying illegal, dangerous, explosive, toxic, or hazardous items.

Unless expressly permitted:

• smoking is prohibited;
• vaping is prohibited;
• illegal drugs are prohibited;
• open alcohol is prohibited where unlawful;
• food likely to damage the vehicle may be refused;
• weapons may not be carried; and
• vehicle doors must not be opened while the vehicle is moving.

A Chauffeur may refuse or terminate service where a User or Guest is:

• violent;
• threatening;
• abusive;
• severely intoxicated;
• unsafe;
• unlawful; or
• creating a material risk.

Where a trip is terminated because of User or Guest misconduct, the User may remain responsible for the full fare and resulting costs.

20. Cleaning and Damage Charges

The User is responsible for damage, contamination, or extraordinary cleaning caused by:

• the User;
• a Guest;
• a child;
• a pet; or
• property carried during the trip.

Examples include:

• smoking or vaping residue;
• spills;
• vomiting or bodily fluids;
• burns;
• stains;
• broken equipment;
• damaged upholstery;
• damaged doors or trim;
• excessive pet hair;
• odours requiring professional treatment;
• towing costs; and
• reasonable loss of vehicle use.

LUX24 may request:

• photographs;
• videos;
• cleaning invoices;
• repair invoices;
• inspection reports;
• estimates; and
• other supporting evidence.

LUX24 may charge the payment method associated with the Booking for reasonable cleaning, repair, administration, towing, or vehicle downtime costs, subject to applicable law.

21. Prohibited Uses of the Platform

You may not:

• use the Platform for an unlawful or fraudulent purpose;
• interfere with Platform security or operation;
• gain unauthorized access to accounts, databases, networks, or servers;
• scrape, harvest, index, copy, or extract Platform data without written permission;
• reverse engineer or attempt to derive source code except where legally permitted;
• create false or fraudulent Bookings;
• manipulate prices, promotions, ratings, reviews, referrals, or payment systems;
• contact a Chauffeur to bypass the LUX24 booking or payment system for a trip introduced through LUX24;
• upload malware or harmful code;
• use automated scripts that burden the Platform;
• infringe intellectual property or privacy rights;
• harass a User, employee, Chauffeur, or Transportation Provider;
• submit false licence, insurance, identity, or vehicle documents; or
• use LUX24 branding without written authorization.

LUX24 may investigate suspected misuse and cooperate with law-enforcement authorities, regulators, insurers, or other appropriate parties where legally permitted or required.

22. Pricing and Flat-Rate Guarantee

LUX24 operates on a transparent flat-rate pricing model.

LUX24 provides a guaranteed upfront price before the User confirms a Booking.

LUX24 does not use dynamic pricing or surge pricing.

Pricing is calculated based on:

• the selected vehicle class;
• the precise distance between pickup and destination, as calculated through applicable mapping services;
• the selected service type, including point-to-point, airport transfer, city-to-city, event, or hourly service;
• the pickup location and destination;
• applicable airport, municipal, regulatory, or facility charges;
• tolls;
• parking;
• ferries;
• border-related costs;
• applicable taxes; and
• other service requirements disclosed before confirmation.

LUX24 does not apply undisclosed charges.

The guaranteed upfront price is based strictly on the information supplied by the User at the time of Booking.

The final price will not change merely because:

• traffic conditions change;
• the ordinary travel time is longer than originally estimated;
• demand increases after confirmation;
• fewer vehicles become available; or
• the Booking occurs during a busy period.

The final price may change only where the User changes the scope of the service or where additional charges are reasonably incurred because:

• the User changes the route;
• the User changes the destination;
• the User changes the service type;
• the User requests additional stops;
• the User requests additional or excess waiting time;
• an hourly Booking exceeds the reserved hours or included distance;
• pickup or destination information provided by the User was inaccurate;
• additional tolls, parking, ferry, airport, border, or regulatory charges are incurred because of a User-requested route or service change;
• extraordinary cleaning or damage occurs;
• the number of passengers or luggage requires a different or additional vehicle;
• the passenger requests additional services;
• the passenger requests an extension of the Booking; or
• a pricing or technical error is obvious and could not reasonably have been understood as the correct price.

Where a requested change materially alters the Booking, LUX24 may require the User to approve a revised price before the changed service is performed.

Applicable taxes will be charged as required by law.

23. Hourly Bookings

Hourly services are billed for the reserved duration and may be subject to a minimum number of hours.

Unless otherwise stated:

• the reserved vehicle remains subject to geographic, mileage, and Chauffeur duty-time limits;
• unused reserved time is not refundable;
• additional time is subject to Chauffeur and vehicle availability;
• overtime may be billed in 30-minute or other disclosed increments;
• substantial route changes may require a revised quote; and
• additional tolls, parking, airport, border, accommodation, or facility expenses may apply.

Hourly service is not an unlimited-distance service unless expressly stated in the Booking confirmation.

24. Payments

You authorize LUX24 and its payment processors to charge the payment method associated with your Account or Booking for:

• the confirmed transportation fare;
• applicable taxes;
• tips;
• additional waiting time;
• additional stops;
• additional services;
• tolls;
• parking;
• airport, ferry, border, municipal, or facility charges;
• cancellation fees;
• no-show fees;
• cleaning charges;
• damage charges;
• payment reversals;
• chargeback-related amounts; and
• other amounts authorized under these Terms.

LUX24 may place a temporary authorization hold before the service.

An authorization hold is not necessarily a completed charge and may remain visible until released by the applicable financial institution.

Payment may be processed before, during, or after the Transportation Services, depending on the Booking type.

Where LUX24 collects payment on behalf of a Transportation Provider, payment to LUX24 satisfies the User’s corresponding payment obligation to that provider.

If payment fails, LUX24 may:

• retry the payment method;
• use another authorized payment method on the Account;
• suspend future Bookings;
• request immediate payment;
• recover reasonable collection costs where permitted; or
• refer the balance for collection.

Corporate Customers may be subject to separate invoicing, deposit, or credit terms.

25. Tips

Tips are voluntary unless a gratuity or service charge was clearly disclosed before Booking confirmation.

A User may provide a tip:

• through the LUX24 Platform; or
• directly to the Chauffeur, where permitted.

LUX24 may facilitate electronic gratuity payments to the Transportation Provider.

26. Cancellations and Refunds

Unless a different cancellation rule is displayed and accepted during Booking, the following standard policy applies.

26.1 Scheduled Bookings

A scheduled Booking cancelled more than 24 hours before the confirmed pickup time is eligible for a full refund of the transportation fare.

A scheduled Booking cancelled within 24 hours of pickup may be subject to a cancellation charge up to the full fare, depending on:

• vehicle class;
• service type;
• notice provided;
• Chauffeur dispatch status;
• vehicle reservation;
• special arrangements; and
• costs already incurred.

26.2 On-Demand Bookings

An on-demand Booking may be cancelled without charge within five minutes after confirmation, provided:

• the Chauffeur has not arrived; and
• no material cost has been incurred.

After the free cancellation period, a cancellation fee may apply.

26.3 Specialty and High-Capacity Bookings

Different cancellation deadlines may apply to:

• stretch limousines;
• buses;
• vans;
• multi-vehicle Bookings;
• weddings;
• events;
• long-distance transportation;
• intercity transportation;
• cross-border transportation;
• private aviation;
• corporate roadshows;
• Bookings requiring special permits;
• Bookings requiring dedicated vehicle acquisition; and
• other customized services.

Any different cancellation deadline must be disclosed during quotation or confirmation.

26.4 Refund Processing

Approved refunds will ordinarily be returned to the original payment method.

Financial institutions and payment processors determine when a refund appears.

Processing delays outside LUX24’s control do not mean that the refund was not issued.

26.5 Non-Refundable Amounts

The following may be non-refundable where lawfully charged:

• completed services;
• no-show charges;
• late cancellation charges;
• incurred tolls;
• parking charges;
• airport charges;
• permit charges;
• facility fees;
• special-order services;
• cleaning or damage charges;
• unused portions of hourly Bookings; and
• promotional value not purchased by the User.

Nothing in this section limits a refund right that cannot legally be excluded.

27. Promotions, Credits, and Gift Cards

LUX24 may offer:

• promotional codes;
• referral credits;
• Account credits;
• discounts;
• loyalty benefits; and
• gift cards.

Unless otherwise stated:

• promotions have no cash value;
• promotions may not be sold or transferred;
• promotions may be limited by date, location, service, vehicle class, Account, or User;
• only one promotion may be used per Booking;
• promotions may expire;
• promotions may be cancelled where obtained through fraud, technical error, or misuse; and
• promotional value may not be refundable.

Purchased gift cards are governed by applicable gift-card laws and any specific terms provided at purchase.

28. Corporate Accounts and Bookings for Others

Corporate Customers may create Bookings for:

• employees;
• contractors;
• executives;
• customers;
• visitors; and
• other Guests.

The Corporate Customer is responsible for:

• authorized use of its Account;
• managing approved users;
• safeguarding business credentials;
• payment of authorized charges;
• accurate passenger information;
• communicating applicable policies to Guests; and
• complying with any separate corporate agreement.

The person travelling remains responsible for complying with passenger conduct and safety requirements.

A separate written corporate agreement will prevail over these Terms to the extent of a direct conflict.

29. Communications

By creating an Account or submitting a Booking, you consent to receive operational communications relating to:

• Account verification;
• identity verification;
• Booking confirmation;
• Chauffeur assignment;
• pickup instructions;
• trip status;
• payment;
• receipts;
• safety;
• fraud prevention;
• customer support; and
• service changes.

Communications may be delivered through:

• email;
• SMS;
• telephone;
• push notification;
• in-app message; or
• automated systems.

Consent to essential service communications is required to use the relevant Platform functions.

Marketing communications are subject to applicable consent requirements, including Canadian anti-spam legislation.

You may unsubscribe from marketing messages using the provided mechanism.

You may continue to receive essential transactional, security, or safety communications after unsubscribing from marketing communications.

Message and data rates may apply.

30. Location and Trip Information

The Platform may collect and process location information from Users, Chauffeurs, and vehicles to:

• identify pickup and destination points;
• provide navigation;
• provide dispatch;
• calculate prices;
• display trip progress;
• support safety features;
• prevent fraud;
• investigate incidents;
• provide customer support; and
• comply with legal obligations.

Location information may be approximate, delayed, or unavailable because of:

• device settings;
• satellite limitations;
• network limitations;
• permissions;
• mapping services; or
• technical failures.

The collection and use of personal information are further described in the LUX24 Privacy Policy.

31. Recording and Safety Monitoring

Where permitted by law, LUX24 or a Transportation Provider may use:

• GPS trip records;
• dispatch records;
• support communications;
• vehicle telematics;
• incident reports;
• photographs;
• audio safety systems;
• video safety systems;
• dash cameras; and
• other safety tools.

Any recording must comply with applicable privacy and notice requirements.

Users may not secretly record private communications where prohibited by law.

32. User Content, Ratings, and Reviews

The Platform may allow Users to submit:

• ratings;
• reviews;
• comments;
• photographs;
• support information; and
• other content.

You retain ownership of your original content.

By submitting content, you grant LUX24 a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, reproduce, adapt, publish, display, distribute, and use the content for:

• operating the Platform;
• improving services;
• promoting LUX24;
• investigating complaints;
• preventing fraud; and
• protecting LUX24 and its Users,

subject to applicable privacy law.

You represent that your content:

• is accurate to the best of your knowledge;
• does not violate another person’s rights;
• is not defamatory, fraudulent, threatening, hateful, obscene, or unlawful;
• does not contain malware;
• does not disclose private information without authority; and
• is not submitted in exchange for undisclosed compensation.

LUX24 may moderate, reject, restrict, or remove content that violates these Terms.

33. Lost Property

Users are responsible for their personal belongings.

LUX24 and Transportation Providers are not insurers of property left in a vehicle.

If an item is reported lost, LUX24 may attempt to facilitate contact with the Transportation Provider, but recovery is not guaranteed.

A reasonable return, delivery, shipping, storage, or administration fee may apply.

LUX24 may provide necessary contact information to a Transportation Provider where reasonably required to return an item and permitted by privacy law.

Unclaimed property may be handled in accordance with applicable law.

34. Third-Party Services

The Platform may integrate services supplied by third parties, including:

• payment processors;
• mapping providers;
• navigation providers;
• identity-verification providers;
• analytics providers;
• messaging providers;
• cloud-hosting providers;
• app stores;
• insurers;
• flight-information services;
• travel services; and
• external websites.

Third-party services may be subject to separate terms and privacy policies.

LUX24 is not responsible for third-party content, products, interruptions, errors, or conduct except to the extent required by law or expressly stated in these Terms.

35. Mobile Applications and App Stores

If you download a LUX24 application through Apple’s App Store, Google Play, or another distributor, you acknowledge that:

• these Terms are between you and LUX24;
• these Terms are not between you and the app-store provider;
• the app-store provider is not responsible for operating the LUX24 Platform;
• your use is also subject to the applicable app-store rules;
• the app-store provider may be a third-party beneficiary where its terms provide; and
• LUX24 is responsible for addressing claims relating to the LUX24 application to the extent required by applicable law.

36. Intellectual Property

The LUX24 Platform, including its:

• software;
• design;
• text;
• graphics;
• logos;
• trademarks;
• databases;
• interfaces;
• photographs;
• videos; and
• content,

is owned by or licensed to LUX24 and is protected by applicable intellectual-property laws.

Subject to these Terms, LUX24 grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Platform for its intended purpose.

No rights are granted except those expressly stated.

You may not use the LUX24 name, logo, branding, software, content, or data for commercial purposes without written authorization.

37. Platform Availability and Updates

The Platform is provided on an “as available” basis.

LUX24 may:

• update features;
• change technical requirements;
• add or remove services;
• restrict access in certain areas;
• suspend features for maintenance;
• correct errors;
• introduce new charges with appropriate notice; or
• discontinue a service.

LUX24 does not guarantee that the Platform will always be:

• uninterrupted;
• secure;
• error-free;
• free from harmful code; or
• compatible with every device or network.

38. Suspension and Termination

LUX24 may suspend, restrict, or terminate an Account, Booking, Chauffeur, Fleet Operator, Transportation Provider, or vehicle where reasonably necessary because of:

• a breach of these Terms;
• non-payment;
• fraud or suspected fraud;
• unsafe or abusive conduct;
• repeated cancellations or no-shows;
• misuse of promotions;
• unauthorized access;
• expired, cancelled, insufficient, or unverifiable insurance;
• expired, suspended, or invalid licences or permits;
• vehicle safety or inspection concerns;
• regulatory requirements;
• legal requirements;
• risk to another person;
• interference with Platform operation; or
• conduct that may expose LUX24 or others to liability.

Where appropriate and legally permitted, LUX24 may provide notice or an opportunity to respond.

LUX24 may act immediately without advance notice where continued access may create a safety, insurance, fraud, regulatory, or legal risk.

You may stop using the Platform at any time and may request Account deletion, subject to:

• legal retention requirements;
• unresolved complaints;
• active claims;
• outstanding payments; and
• other continuing legal obligations.

Sections that by their nature should survive termination will remain effective, including provisions concerning:

• payment;
• insurance;
• intellectual property;
• liability;
• indemnification;
• disputes; and
• governing law.

39. Disclaimers

To the maximum extent permitted by law:

1. The LUX24 Platform is provided “as is” and “as available.”

2. LUX24 does not guarantee uninterrupted or error-free Platform operation.

3. Estimated pickup, travel, and arrival times are not guaranteed.

4. Vehicle models and photographs are illustrative unless specifically guaranteed in writing.

5. LUX24 does not guarantee that every Transportation Provider or User will perform without fault.

6. LUX24 does not guarantee the availability of a particular Chauffeur, vehicle, class, route, or service.

7. LUX24 disclaims implied warranties to the extent such warranties may lawfully be excluded.

8. LUX24 does not guarantee that a particular accident, loss, claim, passenger, Chauffeur, vehicle, Booking, or Transportation Provider will be covered by insurance.

9. LUX24’s review of licences, insurance, inspections, or other documents does not guarantee that those documents are genuine, current, sufficient, or applicable to every future circumstance.

These disclaimers do not exclude statutory warranties, consumer rights, or obligations that cannot lawfully be waived.

40. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• wilful misconduct;
• gross negligence where liability cannot be excluded;
• death or personal injury caused by negligence where exclusion is prohibited;
• breach of privacy obligations where liability cannot be limited;
• violation of non-waivable consumer rights; or
• any liability that cannot legally be excluded or limited.

Subject to the foregoing and to the maximum extent permitted by law, LUX24 will not be liable for:

• indirect, incidental, special, punitive, exemplary, or consequential damages;
• loss of profit;
• loss of revenue;
• loss of opportunity;
• loss of goodwill;
• loss of data;
• missed flights;
• missed trains;
• missed appointments;
• missed meetings;
• missed events;
• conduct of an independent Transportation Provider or another User;
• property left in a vehicle;
• delays caused by traffic, weather, road conditions, public authorities, or events beyond reasonable control;
• failure of third-party payment, mapping, telecommunications, insurance, flight-information, or app-store services;
• unauthorized access resulting from a User’s failure to secure an Account; or
• denial, limitation, delay, exclusion, insufficiency, cancellation, or unavailability of insurance coverage maintained by an independent Transportation Provider, except where liability cannot lawfully be excluded.

Where LUX24 is found liable and a monetary limitation is permitted by law, LUX24’s aggregate liability arising from a particular Booking will not exceed the greater of:

1. the amount paid or payable for that Booking; or
2. CAD $1,000.

Where a claim does not relate to a particular Booking, LUX24’s aggregate liability will not exceed the greater of:

1. the amounts paid by the User to LUX24 during the six months before the event giving rise to the claim; or
2. CAD $1,000.

The limitations in this section apply only to the extent permitted by applicable law.

41. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless LUX24, KEY24 INC., their affiliates, officers, directors, employees, representatives, and service providers from claims, losses, liabilities, damages, penalties, and reasonable legal costs arising from:

• your unlawful use of the Platform;
• your material breach of these Terms;
• fraud or wilful misconduct;
• damage caused by you or your Guest;
• your violation of another person’s rights;
• content submitted by you;
• a Booking made without proper authority; or
• inaccurate information provided by you.

This obligation does not apply to the extent that a claim was caused by LUX24’s negligence, breach of law, or misconduct.

Additional indemnification obligations applicable to Chauffeurs, Fleet Operators, and Transportation Providers may be included in a separate agreement.

41.1 Transportation Provider Liability and Indemnification

To the fullest extent permitted by applicable law, each Transportation Provider is independently responsible for its own acts, omissions, negligence, misconduct, legal violations, vehicle condition, insurance coverage, licences, employees, contractors, and performance of accepted Transportation Services.

Where a loss, damage, claim, cost, fine, penalty, refund, reimbursement, compensation payment, insurance deductible, chargeback, settlement, or legal expense results from or relates to the act or omission of a Chauffeur, Fleet Operator, vehicle owner, or other Transportation Provider, the responsible Transportation Provider shall bear that liability to the extent established by applicable law, the Transportation Provider Agreement, the Fleet Partner Agreement, an insurance policy, a settlement, a final court or tribunal decision, or another binding determination.

This may include losses arising from unreasonable or avoidable delay, failure to attend an accepted Booking, unauthorized cancellation, unsafe driving, traffic or parking-law violations, inadequate maintenance, use of an unauthorized vehicle or Chauffeur, failure to maintain insurance, unauthorized recording or publication, privacy violations, passenger misconduct by the Transportation Provider, property damage, failure to follow lawful Booking instructions, regulatory violations, or breach of an applicable agreement.

#### Fines and Penalties

A Transportation Provider is solely responsible for fines, tickets, penalties, administrative charges, towing costs, impoundment costs, licence consequences, insurance consequences, and similar expenses resulting from that Transportation Provider’s conduct, vehicle, personnel, or legal non-compliance.

LUX24 is not responsible for traffic or parking tickets, toll violations, camera-enforcement penalties, airport violations, municipal licensing fines, vehicle impoundment charges, insurance deductibles, regulatory penalties, or other expenses attributable to a Transportation Provider.

If LUX24 pays or is charged an amount for which a Transportation Provider is responsible, LUX24 may, to the fullest extent permitted by law and the applicable agreement, recover the amount from the Transportation Provider, invoice the Transportation Provider, deduct the amount from available payouts or balances, place a hold on future payouts, apply available credits, pursue indemnification, or use another lawful recovery method. No deduction from compensation will be made where prohibited by applicable employment, wage, or other law.

#### Passenger Claims and Consequential Loss

LUX24 does not guarantee that a passenger will arrive in time for a flight, train, cruise, business meeting, court appearance, medical appointment, event, connection, or other time-sensitive activity. Traffic, weather, road closures, accidents, security procedures, mechanical failures, government actions, and other events may affect travel time.

To the fullest extent permitted by applicable law, LUX24 will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including replacement airfare, missed business opportunities, lost profits, missed events, accommodation costs, emotional distress, reputational loss, or other consequential expenses.

However, where a passenger claim results from the proven negligence, misconduct, contractual breach, or legal violation of a Transportation Provider, LUX24 may refer the claim to the responsible Transportation Provider and its insurer. The Transportation Provider shall be responsible to the extent required by applicable law, insurance coverage, and the applicable Transportation Provider or Fleet Partner Agreement. Nothing in this section eliminates or limits a right or remedy that cannot legally be excluded.

#### Transportation Provider Indemnification

To the fullest extent permitted by law, each Transportation Provider shall defend, indemnify, and hold harmless KEY24 INC., LUX24, and their directors, officers, employees, contractors, affiliates, licensors, and representatives from claims, losses, damages, liabilities, fines, penalties, settlements, judgments, costs, and reasonable legal fees arising from or relating to the Transportation Provider’s acts or omissions; Transportation Services it performs; vehicle condition, operation, ownership, or insurance; conduct of its Chauffeurs, staff, or subcontractors; violation of law; privacy or recording violations; unauthorized disclosure of passenger information; personal injury or property damage; failure to maintain licences, permits, or insurance; tax, payroll, employment, or contractor obligations; breach of an applicable agreement; or a claim brought by its employees, contractors, personnel, or agents.

This indemnification obligation does not apply to the extent that a final binding decision determines that the loss was caused solely by the gross negligence, wilful misconduct, or non-excludable legal responsibility of LUX24.

42. Transportation Provider Insurance

42.1 Insurance Requirement

Each Chauffeur, Fleet Operator, vehicle owner, and Transportation Provider is solely responsible for obtaining and continuously maintaining all insurance required to lawfully perform Transportation Services.

Every vehicle used to perform a Booking through the LUX24 Platform must be covered by valid commercial automobile insurance that expressly permits the transportation of passengers for compensation.

Personal automobile insurance that excludes or does not authorize commercial passenger transportation is not acceptable.

Unless a greater amount is required by applicable law, municipal licensing requirements, airport regulations, vehicle capacity, Fleet Operator agreements, or the nature of the service, each Transportation Provider must maintain commercial automobile third-party liability insurance of not less than:

CAD $2,000,000 per occurrence.

The insurance must cover the Transportation Provider’s actual activities, which may be described as:

• limousine service;
• vehicle-for-hire service;
• passenger transportation for compensation;
• commercial passenger transportation;
• rideshare or transportation network activity, where applicable; or
• an equivalent authorized commercial use.

The insurance must remain valid whenever the Chauffeur or vehicle:

• is available to receive LUX24 Bookings;
• is travelling to collect a passenger;
• is waiting for a passenger;
• is performing a Booking;
• is transporting a passenger or Guest; or
• is otherwise acting in connection with Transportation Services arranged through LUX24.

42.2 Name of the Insured

The required insurance must be issued in the name of an appropriate insured party, which may include:

• the legal vehicle owner;
• the Chauffeur;
• the Chauffeur’s registered business;
• the limousine company operating the vehicle; or
• the applicable Fleet Operator.

The insured party must have legal authority to own, lease, control, or operate the covered vehicle.

Every vehicle used through LUX24 must be properly identified in:

• the insurance policy;
• the certificate of insurance;
• a fleet schedule;
• a vehicle schedule;
• an endorsement; or
• other documentation acceptable to LUX24.

Where a Fleet Operator maintains a fleet policy, the applicable vehicle and Chauffeur must be covered or authorized under that policy.

42.3 Disclosure to the Insurer

Each Transportation Provider must inform its insurer or authorized insurance broker that the insured vehicle may be used to:

• perform commercial passenger transportation;
• provide limousine or vehicle-for-hire services; and
• receive Bookings through the LUX24 Platform.

The Transportation Provider is solely responsible for confirming that:

• the disclosed activities are permitted;
• the vehicle is properly classified;
• all required endorsements have been issued;
• applicable Chauffeurs are authorized;
• the policy remains effective while using the LUX24 Platform; and
• no exclusion prevents coverage for the services being performed.

LUX24’s review or acceptance of insurance documentation does not constitute:

• legal advice;
• insurance advice;
• a coverage opinion; or
• a guarantee that a claim will be covered.

42.4 Additional Insured

Where commercially available, appropriate for the applicable policy, and reasonably requested by LUX24, a Transportation Provider may be required to have:

KEY24 INC., operating as LUX24 Limo

identified on a certificate of insurance or added as an additional insured regarding liabilities arising from that Transportation Provider’s operations.

Any additional-insured requirement applies only where accepted by the applicable insurer.

Identifying LUX24 as a certificate holder does not, by itself, make LUX24 an additional insured.

LUX24 does not represent that it is an additional named insured under a Transportation Provider’s automobile policy unless expressly confirmed in writing.

42.5 Required Insurance Documents

Before activation and whenever requested by LUX24, a Transportation Provider must provide satisfactory insurance documentation showing:

• a certificate of insurance or other acceptable proof of insurance;
• the full legal name of the insured;
• the insurer’s name;
• the insurance broker’s name and contact information, where applicable;
• the policy number;
• the effective date;
• the expiry date;
• the insured vehicle’s year, make, model, licence plate, and Vehicle Identification Number, where available;
• the applicable liability limit;
• confirmation of commercial passenger transportation coverage;
• relevant endorsements or coverage confirmations; and
• the names or categories of authorized drivers, where applicable.

LUX24 may contact the insurer or insurance broker to verify:

• authenticity;
• policy status;
• coverage limits;
• permitted use;
• expiry date; and
• vehicle or Chauffeur authorization.

The Transportation Provider authorizes such verification to the extent permitted by law.

42.6 Continuing Duty to Update Insurance

Insurance documentation may be reviewed:

• before a Chauffeur or Fleet Operator is activated;
• before a vehicle is approved;
• when a new vehicle is added;
• before a policy expires;
• when a policy is renewed;
• after an accident or claim;
• where LUX24 receives information suggesting that coverage may be invalid; or
• at any time reasonably required for safety or legal compliance.

Each Transportation Provider must immediately notify LUX24 of:

• policy cancellation;
• non-renewal;
• expiry;
• suspension;
• lapse;
• reduction in coverage;
• removal of a vehicle;
• removal or exclusion of a Chauffeur;
• a material change in permitted use;
• a material policy exclusion;
• a change of insurer;
• a change in vehicle ownership or registration;
• a claim that may materially affect coverage; or
• any event affecting the validity or sufficiency of the insurance.

A Transportation Provider may not wait until the next scheduled document review to report a material change.

42.7 Suspension for Insurance Problems

A Chauffeur, Fleet Operator, Transportation Provider, or vehicle may not accept or perform a LUX24 Booking while required insurance is:

• expired;
• cancelled;
• suspended;
• invalid;
• fraudulent;
• unverifiable;
• incomplete;
• insufficient;
• inapplicable to commercial passenger transportation; or
• otherwise non-compliant with applicable requirements.

LUX24 may immediately restrict, suspend, or deactivate the affected Account or vehicle without advance notice.

The Account or vehicle will remain ineligible to receive Bookings until satisfactory evidence of valid coverage has been submitted, reviewed, and approved.

LUX24 may cancel or reassign affected Bookings where necessary to protect passengers or comply with legal requirements.

Reactivation is not automatic and remains subject to LUX24’s approval.

42.8 Insurance Costs and Claims

Each Transportation Provider is responsible for:

• obtaining its own insurance;
• paying insurance premiums;
• paying applicable deductibles;
• complying with policy conditions;
• reporting claims;
• cooperating with its insurer;
• maintaining required records; and
• handling uninsured or excluded losses for which it is legally responsible.

LUX24 is not an insurer, insurance broker, insurance agent, insurance adjuster, or guarantor of insurance coverage.

LUX24 is not responsible for paying:

• a Transportation Provider’s automobile insurance claim;
• a Transportation Provider’s deductible;
• uninsured losses;
• excluded losses;
• vehicle repair costs;
• replacement vehicle expenses;
• loss-of-use costs;
• increased insurance premiums;
• settlements;
• judgments; or
• other compensation arising from an accident involving an independent Transportation Provider,

except where required by applicable law.

The existence of these Terms does not determine whether an insurer must investigate, defend, settle, or pay a claim.

Coverage decisions are made by the applicable insurer according to:

• the insurance contract;
• the circumstances of the incident;
• applicable exclusions;
• policy conditions; and
• applicable law.

43. Accidents and Safety Incidents

In the event of an accident, collision, injury, fatality, property damage, alleged criminal activity, safety incident, insurance claim, or serious dispute, the User and Transportation Provider must, as applicable:

• take reasonable steps to protect personal safety;
• stop and remain at the scene where required by law;
• contact emergency services where necessary;
• contact police where required by law or reasonably appropriate;
• obtain medical assistance where necessary;
• exchange legally required identification and insurance information;
• promptly notify LUX24;
• promptly notify the applicable insurer or insurance broker;
• provide accurate and complete information;
• preserve photographs, videos, dash-camera footage, messages, GPS data, receipts, and other relevant evidence;
• avoid knowingly false statements;
• comply with legal reporting requirements; and
• cooperate reasonably with insurers, claims administrators, regulators, legal representatives, and law-enforcement authorities.

The Transportation Provider or Fleet Operator is primarily responsible for opening and managing an automobile insurance claim involving its vehicle.

The Transportation Provider must provide LUX24 with relevant claim information, including:

• insurer name;
• claim number;
• adjuster contact information; and
• material claim updates,

where legally permitted and reasonably requested.

Failure to report a serious accident or insurance claim promptly may result in suspension or termination from the LUX24 Platform.

LUX24 may assist by:

• preserving relevant Platform records;
• providing available Booking details;
• providing available trip, location, dispatch, payment, or communication records;
• facilitating communication between parties;
• communicating with insurers, brokers, regulators, legal representatives, or law-enforcement authorities;
• suspending an Account or vehicle during an investigation; and
• taking other reasonable safety or compliance measures.

LUX24’s assistance does not mean that LUX24 accepts legal liability for the incident.

Subject to applicable privacy law, LUX24 may disclose relevant information where reasonably necessary to:

• investigate an accident;
• process or defend an insurance claim;
• protect a person’s safety or legal rights;
• respond to lawful legal process;
• cooperate with an insurer;
• comply with regulatory requirements; or
• assist emergency or law-enforcement authorities.

44. No Guarantee or Extension of Insurance Coverage

LUX24 does not guarantee that:

• an insurer will accept a claim;
• a policy will respond to a particular incident;
• available coverage will be sufficient;
• an insurer will provide a defence;
• a settlement will be offered;
• compensation will be paid; or
• a claim will be resolved within a particular period.

Insurance maintained by a Transportation Provider does not make a User, passenger, Guest, Corporate Customer, or other person an insured party unless the applicable policy expressly provides otherwise.

Nothing displayed on the LUX24 Platform or stated in these Terms constitutes:

• an insurance policy;
• an insurance certificate;
• an insurance binder;
• confirmation of coverage; or
• a promise that a particular person, vehicle, Booking, or loss is insured.

Users should maintain any personal travel, medical, property, business, or other insurance they consider appropriate.

45. Force Majeure

LUX24 is not responsible for delay or failure caused by events beyond its reasonable control, including:

• severe weather;
• natural disasters;
• wildfire;
• flood;
• epidemic;
• public-health emergencies;
• war;
• terrorism;
• civil disorder;
• labour disruption;
• road closures;
• government restrictions;
• airport closures;
• border closures;
• telecommunications failures;
• power failures;
• cyberattacks not caused by LUX24’s failure to use reasonable safeguards;
• vehicle recalls;
• fuel shortages; or
• comparable events.

LUX24 will use commercially reasonable efforts to communicate material disruptions and provide available alternatives.

46. Privacy

LUX24’s collection, use, disclosure, retention, and protection of personal information are governed by:

• the LUX24 Privacy Policy; and
• applicable Canadian privacy laws.

The Privacy Policy should be reviewed together with these Terms.

Personal information may be processed as necessary to:

• provide Transportation Services;
• process Bookings;
• process payments;
• dispatch Transportation Providers;
• provide trip tracking;
• maintain safety;
• verify identity;
• verify licences;
• verify insurance;
• verify vehicles;
• prevent fraud;
• investigate incidents;
• respond to claims;
• provide support;
• comply with law; and
• operate and improve the Platform.

47. Consumer Rights

These Terms are not intended to waive rights or remedies that cannot legally be waived under applicable federal or provincial consumer-protection laws.

Where a provision conflicts with mandatory law, the mandatory law will apply and the provision will be interpreted as narrowly as necessary.

For Quebec consumers, any provision concerning governing law, jurisdiction, language, arbitration, waiver, limitation, or amendment applies only to the extent permitted by Quebec law.

48. Governing Law

Except where the laws of another province must apply because of mandatory consumer-protection rules, these Terms are governed by:

• the laws of the Province of Ontario; and
• the federal laws of Canada applicable in Ontario,

without regard to conflict-of-law rules.

For Quebec consumers, the laws of Quebec and the federal laws of Canada applicable in Quebec will apply where required by law.

49. Dispute Resolution

Before starting formal proceedings, you and LUX24 agree to make reasonable good-faith efforts to resolve the dispute informally.

A User must send written notice describing:

• the User’s full name;
• contact information;
• the relevant Account;
• the relevant Booking;
• the nature of the dispute;
• the amount claimed, if any; and
• the requested resolution.

The notice must be sent to:

Legal Department
KEY24 INC., operating as LUX24 Limo
Email: legal@lux24.limo
Registered Headquarters: 5977 St. Mary’s Street, Niagara Falls, Ontario, Canada

LUX24 will have 30 days after receipt to investigate and respond unless urgent relief is reasonably required.

If the dispute is not resolved informally, either party may pursue a claim before a court or tribunal having lawful jurisdiction.

Nothing in these Terms prevents either party from:

• bringing an eligible claim in small claims court;
• seeking urgent injunctive relief;
• reporting a matter to a regulator;
• reporting a matter to law-enforcement authorities; or
• exercising a non-waivable statutory right.

No mandatory arbitration or class-action waiver applies unless separately presented, expressly accepted, and legally enforceable in the User’s jurisdiction.

50. Electronic Contracting

You agree that:

• electronic acceptance has the same legal effect as a handwritten signature;
• electronic Booking confirmations and receipts satisfy applicable writing requirements;
• LUX24 may retain electronic records of acceptance and transactions; and
• notices may be delivered electronically where permitted by law.

Immediately before confirming a Booking, you will be given an opportunity to:

• review the material Booking information;
• review the guaranteed upfront price;
• review the cancellation conditions;
• correct identified errors; and
• expressly accept or decline the transaction.

A written or electronically accessible Booking confirmation will be provided following confirmation.

LUX24 may retain records showing:

• the version of the Terms accepted;
• the acceptance date and time;
• the Account or User identifier;
• the Booking identifier;
• the method of acceptance;
• the IP address or device information, where lawfully collected; and
• other evidence reasonably necessary to document the transaction.

You should retain copies of Booking confirmations and these Terms for your records.

51. Amendments to These Terms

LUX24 may update these Terms to reflect:

• changes in law;
• new services or features;
• changes in business operations;
• safety requirements;
• security requirements;
• insurance requirements;
• regulatory requirements; or
• clarification of existing provisions.

The updated version will display a new “Last Updated” date.

Where a material change adversely affects User rights, LUX24 will provide reasonable notice through:

• the Platform;
• email;
• SMS; or
• another appropriate method.

Changes will not retroactively alter a completed Booking unless required by law or agreed by the parties.

Continued use after the effective date of updated Terms constitutes acceptance, except where express consent is legally required.

52. Assignment

You may not assign or transfer your rights or obligations under these Terms without LUX24’s written consent.

LUX24 may assign these Terms as part of:

• a merger;
• reorganization;
• financing;
• sale of assets;
• corporate restructuring;
• brand transfer; or
• transfer to an affiliate,

provided that the assignment does not reduce non-waivable consumer rights.

53. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted or severed if necessary.

The remaining provisions will continue in full force and effect.

54. Waiver

A failure or delay by LUX24 to enforce a provision is not a waiver of that provision.

A waiver is effective only if made in writing by an authorized representative of LUX24.

55. Entire Agreement

These Terms, together with:

• incorporated policies;
• the Booking confirmation;
• applicable written corporate agreements;
• applicable Chauffeur agreements;
• applicable Fleet Operator agreements; and
• applicable service agreements,

constitute the entire agreement concerning the relevant use of the LUX24 Platform and Booking.

They replace prior discussions or representations concerning the same subject, except for:

• fraudulent misrepresentations; and
• rights that cannot legally be excluded.

56. Language

The parties have expressly requested that these Terms and related documents be prepared in English.

Les parties ont expressément demandé que les présentes conditions et les documents qui s’y rattachent soient rédigés en anglais.

Where LUX24 publishes a French version, the French version will apply to Quebec consumers to the extent required by applicable law.

Nothing in this section limits a language right that cannot legally be waived.

57. Corporate and Contact Information

Built on Integrity. Driven by Trust.

LUX24 Limo proudly operates as the official transportation brand of KEY24 INC., a federally incorporated Canadian corporation committed to providing professional, transparent, and reliable Chauffeur services.

Parent Company: KEY24 INC.
Operating Brand: LUX24 Limo
Federal Corporation Number: 16935524
Business Number: 764817565RC0001
Registered Headquarters: 5977 St. Mary’s Street, Niagara Falls, Ontario, Canada
Website: lux24.limo
General Email: info@lux24.limo
Support Email: support@lux24.limo
Legal Notices: legal@lux24.limo
Privacy Requests: privacy@lux24.limo
Canada Telephone: +1 647-671-7588
United States Telephone: +1 817-632-7547

Questions, complaints, legal notices, privacy requests, and support requests may be directed to the applicable contact listed above.

For urgent safety emergencies, contact local emergency services first and then notify LUX24 through the Platform or an official support channel.

Booking Acceptance Statement

By selecting “Confirm Booking,” “Book Now,” “Create Account,” “Accept,” or a similar button, you acknowledge and agree that:

1. you have reviewed the Booking information;
2. you have had an opportunity to correct identified errors;
3. you agree to the guaranteed upfront price;
4. you agree to the applicable cancellation conditions;
5. you agree to these Terms of Service;
6. you agree to the LUX24 Privacy Policy;
7. you authorize applicable payment charges;
8. you are authorized to make the Booking for yourself and any identified Guest; and
9. you consent to receive an electronic Booking confirmation and transaction record.

Required Checkbox Wording

I have read and agree to the LUX24 Terms of Service, Privacy Policy, guaranteed upfront price, and applicable cancellation conditions.