Driver Safety, Support and Platform Tools
Your Journey Matters Too
Every professional chauffeur deserves to feel informed, protected, and supported while working. From cashless payments and trip details to safety reporting and access to support, Lux24 provides practical tools designed to help you manage each journey with confidence.
Seven Tools Supporting Every Journey
Professional driving comes with real responsibilities and unexpected situations. Lux24 provides practical tools designed to help independent chauffeurs stay informed, protect their privacy, manage concerns, and access support throughout every trip.
Rider Information
Cashless Payments
Private Communication
Two-Way Ratings
Safety-Related Cancellations
Emergency Assistance
24/7 Driver Support
Professional Standards Begin Before the First Journey
Every chauffeur must complete the same verification and approval process before driving through Lux24. We take the time to review identity, driving history, licensing, insurance, and vehicle requirements because professional service begins long before a passenger steps inside.
- Identity and work-eligibility verification
- Criminal-record screening
- Driving-record review
- Driver’s licence and vehicle-registration verification
- Commercial-insurance verification
- Vehicle inspection and approval
- Provincial and municipal for-hire licensing, where required
Application Under Review
Document checklist — 7 of 11 uploaded
Your Focus Stays on the Road
The Lux24 Driver app keeps essential trip information organized in one place, including rider and pickup details, navigation, secure communication, cashless payment, and access to support. Review the information you need before moving, and interact with the app only when it is safe and legally permitted to do so.
- Confirm the rider’s name and pickup details before starting
- Follow built-in turn-by-turn navigation
- Call or message through private in-app communication
- Access driver support when assistance is needed
- Use available emergency and safety tools
- Receive fares securely through the platform without handling cash
- Receive a check-in if an unusual or extended stop is detected
Built to Support You on the Road
Professional driving comes with real responsibilities. Lux24 provides practical tools designed to protect your privacy, improve trip visibility, reduce cash handling, and give you access to support when something needs attention.
Rider Information
Cashless Trips
Private Communication
Trip Records
Emergency Assistance
Rider Reporting
Earnings Privacy
24/7 Driver Support
Identity Verification
Rider Rating Preferences
Driving Insights
Built with Chauffeurs in Mind
Lux24 is designed to help independent chauffeurs work with more clarity, safety, and support.
Help Within Reach When It Matters
During an active journey, available safety tools remain easy to access through the Lux24 Driver app. If you or someone else is in immediate danger, call 911 first.
Access the Safety Tool
Share Your Location and Trip Details
Receive Support
Contact Emergency Services When Needed
Useful Information, All in One Place
Vehicle Requirements
Community Guidelines
Earnings & Payments
Insurance Coverage
Safety Centre
Why Chauffeurs Choose Lux24
“Working with Lux24 has been a very positive experience. The dispatch team is organized and responsive, and trip details are provided clearly and on time. Their planning and respect for chauffeurs make my work much easier.”
“I am happy to work with Lux24. The vehicles are modern and well maintained, and the support team handles last-minute changes quickly and professionally. Passenger comfort and safety are always treated as priorities.”
“Driving with Lux24 has been professional and rewarding. From airport transfers to private events, every trip is carefully coordinated. I appreciate the respectful management, reliable support, and commitment to high-quality service.”
Support Before, During, and After Every Shift
Whether you have a question about your application, need help with an active trip, or want to report a safety concern, Lux24 Driver Support is available.
Driver Questions, Answered
What does the SOS button do?
SOS sends whatever trip and location information is available straight to our support team and opens the emergency-call option. It is a fast way to reach us — never a replacement for calling 911 when help has to be immediate.
What should I do after a collision?
Stop somewhere safe, check for injuries and call 911 if anyone is hurt or a police report is required. Follow the instructions you are given, then tell us what happened with the booking details.
What rider information is available before pickup?
Your booking is tied to a registered account and a confirmed reservation, so before pickup you see the rider details the trip requires — who you are collecting and where the journey begins.
What should I do if I cannot find the passenger?
Wait only where stopping is safe and permitted, contact your rider through the app and follow the pickup instructions for that location. If you still cannot find them, call us before deciding anything.
What should I do if the pickup location is unsafe?
Never stop where it is unsafe or prohibited. Move to the nearest safe, legal pickup point, tell your rider where you are and let us know so we can help with the change.
What training must I complete?
Our partner training, plus any driver training your city or province requires — completed before you can accept a booking. What that involves varies by region, and we tell you exactly what applies to you.
How often is background screening repeated?
Identity, background and driving-record checks follow the rules where you operate, and we track the renewal intervals for you. Expect a fresh check at least once a year.
What insurance is required?
Commercial or vehicle-for-hire coverage as required for your vehicle, service type and region — and proof of it kept current. Your account shows what we have on file.
What should I do if I am tired or unwell?
Do not go online, accept a booking or keep driving. Stop somewhere safe, tell us and let your rider know — no journey is worth pushing through. There is always another shift.
How do I assist a passenger travelling with a service animal?
Read the booking, prepare the vehicle and let the animal travel with its handler as the accessibility and human-rights rules of your region require. If something does not work safely, call us before pickup.
Will a safety-related cancellation affect my account?
Give us the booking number, the time, the place and a factual account of what happened. We review the reason you cancelled, not just the cancellation — and we would rather you end a ride than continue an unsafe one.
Are chauffeur checks completed only during onboarding?
No. Licensing, insurance, vehicle, documentation and eligibility requirements have to stay current the whole time you drive with us, and we remind you before an expiry date arrives.
How do I report inappropriate passenger conduct?
Put your safety first and move somewhere safe if you need to. Then send a support ticket through the app with the booking details, or call us — we take it from there.
What should I do about discrimination or harassment?
Report it. Discriminatory, harassing, threatening or abusive conduct goes to our support team through the app or by phone, and we investigate. You are never expected to keep driving through it.
What happens when a required document expires?
The document has to stay current while you drive with us. If it lapses, access can pause until you upload and we approve the replacement — so watch for the reminder we send before the date.
What should I do in severe winter weather?
Follow the traffic laws, road restrictions and winter-driving rules of your city and province, and drive to the conditions rather than the schedule. If a journey cannot be completed safely, tell us — we would rather adjust the trip than risk it.
Where can I find my journey information?
Confirmed trip details live in the LUX24 Driver App, and booking notifications can reach the contact details on your account. Everything you need before you move is in that one screen.
Do I need to collect cash from the passenger?
No. The fare goes through the approved booking and payment process, so never ask a rider for cash or for card or banking details.
Is my personal phone number hidden?
When the private-communication feature is available, both numbers stay hidden — yours and your rider’s. Keep your calls and messages inside the app.
Is Driver Support available 24/7?
Yes. Active bookings, safety concerns, pickup problems, breakdowns, account questions — a real person is on duty at any hour.
Can I decline a journey?
When you are online, you choose what you accept. Once you have accepted a booking, follow the cancellation process if you can no longer complete it — and never start or continue a journey you cannot finish safely.
Can I use a dashcam?
You may, as long as the way you install and use it respects the privacy, recording, disclosure and transportation rules of your region. Give any notices required, store the footage securely, never publish passenger footage, and do not record audio unless it is lawful.
What does the rider see about me before pickup?
The rider sees your name, your photo, the vehicle details and the licence plate in their booking, plus the PIN when that trip uses one. They can follow the vehicle on its way and share the journey with someone they trust. That is why the plate on your car has to match what the platform shows, and why the details in the app should be right before you set off.
Can I smoke in the car, or drive after a drink?
No. Our vehicles are smoke-free and vape-free for every passenger, alcohol is never served on board, and driving after drinking or using drugs is grounds for removal from the platform. A rider who is too intoxicated for the journey to continue safely can be dropped off somewhere safe and the trip ended — report it to us and we will handle the rest.
A passenger left something behind. What now?
Check the rear seat, footwells and boot as soon as it is safe to stop, then report it through the app or to Driver Support with the booking number and a short description. We contact the rider and arrange the return directly — you never have to share your personal number or meet anyone off the record. Never keep an item: valuables are logged, and returning them protects your rating and your account.
What should I do if my vehicle breaks down?
Get the vehicle somewhere safe, put the hazard lights on and make sure your passenger is out of danger. Call roadside assistance or 911 if needed, then tell us where you are. We will assess the trip and tell you the next step — a replacement vehicle is not something we can guarantee.
You Take Care of the Journey. We Support the Work Behind It.
Your experience behind the wheel deserves a platform built with chauffeurs in mind.
