LUX24 Questions, Answered Plainly

Yes. The fare displayed before you confirm is the amount you pay, and it includes applicable taxes and mandatory fees. The live quote is the reference for the booking.

No. LUX24 does not raise the fare because of demand, weather or events. The total can change only when the itinerary changes: a different class, an added stop, a toll route or waiting beyond the included period.

Use the booking form on this website or the LUX24 app. Enter the pickup and destination, date, time and class to see the live options.

Your confirmed booking price includes applicable taxes and mandatory charges, and LUX24 does not apply surge pricing. Additional charges apply in three situations: services you request after booking (such as extra stops or a different destination), which require your approval of the applicable price; airport waiting beyond the 60 complimentary minutes, charged automatically at CAD $15 per 15-minute interval; and hourly time or distance beyond the confirmed allowance, charged automatically at the rates disclosed before booking. Ordinary traffic congestion and fluctuations in demand do not increase your confirmed fare. Gratuity is optional.

Up to 60 minutes, counted from the recorded actual landing time of your flight, not the scheduled arrival.

Additional waiting is charged at CAD $15 per 15 minutes. A started 15-minute period is charged in full.

Enter the flight number with your booking. LUX24 monitors it and moves the included waiting period with the recorded landing time.

For pre-arranged transfers at Montréal-Trudeau International Airport (YUL), your chauffeur coordinates the pickup location with you through the app or by phone. Pickup takes place only at an authorised, pre-arranged meeting point in accordance with airport regulations and instructions. Your chauffeur waits at the entrance to the public Arrivals hall, at the meeting point authorised by the airport. LUX24 chauffeurs do not enter the Arrivals Hall to meet passengers, and every boarding step follows YUL airport rules, regulations and operating instructions. Boarding takes place only at an authorised location, and the exact boarding point is coordinated with you through the app or by phone. A personalised name sign or tablet may be used only when confirmed for your booking and permitted by airport regulations.

For pre-arranged pickups at Toronto Pearson, go to the designated pickup area at Door A on the Arrivals Level — Door A in Terminal 1 and Door A, Post 7, in Terminal 3. After collecting your luggage and completing arrival procedures, contact your chauffeur through the app or by phone. Your chauffeur coordinates the meeting location and follows the airport’s pre-arranged transportation and dispatch procedures. Where a personalised name sign or tablet greeting has been confirmed for your booking, the chauffeur provides it at the authorised meeting location, subject to airport rules. At every other airport, only the pickup location authorised for that airport is used, and the exact point is confirmed in your trip details before pickup.

No. Child seats are provided free of charge when requested in advance, subject to availability. Tell us the child's age and the seat type you need.

Submit the requirement before confirmation, including the device type and whether it folds. LUX24 confirms what it can arrange for your date.

120 minutes or more before the confirmed pickup time: no charge. Between 120 and 60 minutes: 25% of the booked fare. Less than 60 minutes: 50%. The charge never exceeds 50%.

Yes. A request may be withdrawn without charge before a chauffeur accepts the booking. After acceptance, the cancellation tiers apply.

When the passenger cannot be reached and the included waiting period has expired. The charge follows the tier that applies at that moment.

If LUX24 cannot secure an eligible chauffeur for a confirmed booking, it notifies the passenger no later than one hour before the scheduled pickup time. If the booking cannot be fulfilled, it is cancelled without penalty and the full amount paid is refunded to the original payment method; processing time then depends on the payment provider and the passenger's financial institution.

Yes. Corporate accounts are available for recurring executive travel and coordinated passenger arrivals.

After a booking is paid, an invoice is emailed to the passenger. An assistant or travel manager can book on behalf of a traveller and keep the reservation record.

Before approval, LUX24 reviews identity, licence, driving record where the region requires it, criminal background check where required, and the vehicle's registration, insurance and safety documents.

It is optional and controlled by the passenger. When enabled, the chauffeur must verify the PIN before starting the trip. When it is not enabled, the trip can start without a PIN.

Activating SOS sends an emergency alert, your GPS location and relevant trip information to LUX24 Support. According to LUX24's declared operating configuration, a digital emergency report containing relevant trip information and GPS location is also automatically transmitted to the designated police reporting system. You can also initiate a telephone call to 911 for immediate emergency assistance. Automatic reporting does not guarantee that police have received or acknowledged the alert or dispatched emergency responders. In an immediate emergency, call 911 directly.

No. In-app audio recording is not a LUX24 capability. Dashcams operated by transportation providers are governed by the privacy policy and applicable law.

A minimum of 2 hours, with 40 km included per booked hour and 15-minute increments. You keep the chauffeur and vehicle with you between stops.

Address to address. The live quote uses the distance, travel time and selected class, and the total is shown before payment.